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Position title
Customer Service Consultant

Jonathan Ball Publishers (JBP), a leading South African publisher and agent for British and American books, is looking for a dynamic individual to take on the role of a Customer Service Consultant.

The incumbent will be based in Denver, Johannesburg.

  • Answering all incoming calls as per standard operating procedures.
  • Handling enquiries via telephone, fax or e-mail.
  • Processing of telephonic orders.
  • Processing of quotations.
  • Following up on orders, both domestic and foreign.
  • Liaising with other departments.
  • Perform general administration duties.
  • Relieving the Switchboard when necessary.
  • Ensure required service level targets as stipulated in KPA are met or exceeded.
  • Grade 12
  • A minimum of two to three years’ experience in a customer services environment.
  • Bilingual.
  • Excellent communication skills, both written and verbal.
  • Good listening skills.
  • The ability to foster good relations with customers.
  • Strong interpersonal, organisational and administrative skills.
  • Computer literacy is an essential requirement.
  • Previous experience in Book master would also be advantageous.
  • Previous experience in the Publishing industry would be advantageous
  • Team Player
  • Efficient and deadline driven.
  • Must be able to work under pressure.


Those who meet the requirements of the post and are interested in applying for this position may direct an application in the form of a comprehensive CV and covering letter to the following link: https://media24.simplify.hr/vacancy/nvylbs

Employment Type
Job Location
Denver, Johannesburg
Date posted
April 16, 2024
Valid through
April 22, 2024
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