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Position title
Customer Service Consultant
Description

Jonathan Ball Publishers (JBP), a leading South African publisher and agent for British and American books, is looking for a dynamic individual to take on the role of a Customer Service Consultant.

The incumbent will be based in Denver, Johannesburg.

Responsibilities
  • Answering all incoming calls as per standard operating procedures.
  • Handling enquiries via telephone, fax or e-mail.
  • Processing of telephonic orders.
  • Processing of quotations.
  • Following up on orders, both domestic and foreign.
  • Liaising with other departments.
  • Perform general administration duties.
  • Relieving the Switchboard when necessary.
  • Ensure required service level targets as stipulated in KPA are met or exceeded.
Requirements
  • Grade 12
  • A minimum of two to three years’ experience in a customer services environment.
  • Bilingual.
  • Excellent communication skills, both written and verbal.
  • Good listening skills.
  • The ability to foster good relations with customers.
  • Strong interpersonal, organisational and administrative skills.
  • Computer literacy is an essential requirement.
  • Previous experience in Book master would also be advantageous.
  • Previous experience in the Publishing industry would be advantageous
  • Team Player
  • Efficient and deadline driven.
  • Must be able to work under pressure.
Information

CLOSING DATE FOR APPLICATIONS: 22 APRIL 2024

Those who meet the requirements of the post and are interested in applying for this position may direct an application in the form of a comprehensive CV and covering letter to the following link: https://media24.simplify.hr/vacancy/nvylbs

Employment Type
Full-time
Job Location
Denver, Johannesburg
Date posted
April 16, 2024
Valid through
April 22, 2024
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