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Position title
Customer Service Agent
Description

Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg.

Responsibilities

Key duties and responsibilities (including but not limited to):

  • Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
  • Manage all customer feedback requirements regarding Order Status, Backorder Reporting, and general inquiries in adherence to all policies and procedures.
  • Develop positive relationships with customers and provide professional Customer Service and Support.
  • Foster relationships with internal colleagues and relevant business departments.
  • Use initiative and be proactive in resolving customer queries promptly.
  • Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
Qualifications

Requirements, skills and attributes:

  • Grade 12/Matric equivalent
  • Qualification in Sales – distinct advantage
  • Previous experience in a customer service department and/or a call centre (distinct advantage)
  • Excellent communication skills (both verbal and written)
  • Excellent command of the English language
  • Data capture accuracy & attention to detail
  • Ability to manage customer’s expectations
  • Customer focused – ability to excel in the provision of service
  • Energetic/shows initiative and have ability to work under pressure
  • Ability to consistently deliver quality service even when under pressure
  • Time management skills and self-starter
  • Product application knowledge of catering equipment an advantage
  • PC literate (SAP, Microsoft Office packages including outlook)
  • Excellent listening skills
  • Problem solving ability
  • Team player
Employment Type
Full-time
Job Location
Robertville, Roodepoort
Date posted
April 8, 2024
Valid through
April 30, 2024
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