Unlock a world of career opportunities in the vibrant heart of South Africa
Position title
Customer Service Agent Needed
Description

JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.

Description

  • Current knowledge of best practices for Customer Services in a retail environment
  • General Understanding of CPA (Customer Protection Act)
  • Knowledge of JD Group policies, practices, processes and systems
  • Knowledge of CRM systems and practices
  • Social Media Proficiency
  • MS Proficiency
  • Understanding of the JD Group operating model and value chain
  • Express and implied ethical responsibilities
Qualifications
  • Grade 12
  • One-year experience in Customer Resolution Centre/Customer Service
  • Tertiary qualification advantageous

SKILLS

  • Strong written and verbal communication skills
  • Personal Resilience
  • Multi-tasking
  • Effective Time Management
  • Interpersonal Skills
  • Active Listening and Interpretation skills
  • Conflict Management
  • Ability to work under pressure

BEHAVIOURS

  • Energy and Drive
  • Customer Orientation
  • Problem Solving
  • Planning and Prioritising
  • Assertiveness
  • Excellence Orientation
  • Following Instructions and Procedures
  • Attention to detail
  • Working with People
  • Delivering Results and Meeting Customer Expectations
Employment Type
Full-time
Job Location
Sandton, Gauteng
Date posted
May 13, 2024
Valid through
May 31, 2024
PDF Export
Close modal window

Thank you for submitting your application. We will contact you shortly!