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Position title
Customer Service Agent Needed

JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.


  • Current knowledge of best practices for Customer Services in a retail environment
  • General Understanding of CPA (Customer Protection Act)
  • Knowledge of JD Group policies, practices, processes and systems
  • Knowledge of CRM systems and practices
  • Social Media Proficiency
  • MS Proficiency
  • Understanding of the JD Group operating model and value chain
  • Express and implied ethical responsibilities
  • Grade 12
  • One-year experience in Customer Resolution Centre/Customer Service
  • Tertiary qualification advantageous


  • Strong written and verbal communication skills
  • Personal Resilience
  • Multi-tasking
  • Effective Time Management
  • Interpersonal Skills
  • Active Listening and Interpretation skills
  • Conflict Management
  • Ability to work under pressure


  • Energy and Drive
  • Customer Orientation
  • Problem Solving
  • Planning and Prioritising
  • Assertiveness
  • Excellence Orientation
  • Following Instructions and Procedures
  • Attention to detail
  • Working with People
  • Delivering Results and Meeting Customer Expectations
Employment Type
Job Location
Sandton, Gauteng
Date posted
May 13, 2024
Valid through
May 31, 2024
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