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Position title
Call Centre Agent (Sandton, Gauteng)
Responsibilities
  • Answer incoming calls courteously within SLA
  • Manage all cases professionally and efficiently within the correct time frames
  • Provide personalised customer service by responding to the needs of the client
  • Ensure that all calls are captured on the relevant system (Dreamtec)
  • Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures
  • Identify and escalate issues to supervisor
  • Call avoidance from other call centre agents
  • Fraudulent activities from other call centre agents
    - Misconduct
  • Must be able to work shifts and overtime when required
  • Determine eligibility by comparing client information to requirements and product
Qualifications
  •  Verbal and written communication skills
  • Phone skills
  • Listening skills
  • People skills Customer focus
  • Attention to detail
  • Pressure Tolerance
Employment Type
Full-time
Job Location
Sandton
Date posted
May 9, 2024
Valid through
May 31, 2024
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