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Position title
Call Centre Agent (Richfield Graduate Institute of Technology)
Description

The role of an agent is to develop and maintain excellent relations with potential new students with the key focus on increasing student intake. This is to be achieved through proactive and reactive communication with potential students via multiple channels using leads generated via various marketing campaigns and databases.

Responsibilities
  • Deliver prepared sales scripts to persuade potential customers to purchase a product or service
  • Describe products and services
  • Respond to questions
  • Obtain customer information
  • Obtain possible customer leads
  • Data entry and maintenance of customer/potential customer data bases
  • Follow up on initial contacts
  • Maintain records of telephonic interactions, orders and accounts

Inbound

  • Answeerphones professionally
  • Respond to customer inquiries timeously.
  • Handle and resolve customer complaints.
  • Provide customers with product and service information.
  • Process forms and applications
  • Route calls to appropriate resource
  • Updating the existing database with any modifications or changes and the present status of the customers or prospective customers.
  • Providing feedback regularly to the team leader on the effectiveness of the campaign as well as the customer queries.
  • Achieving sales target
  • Achieving minimum registrations of any campaign.
  • Data capturing of survey data
  • Maintaining the appropriate schedules of calls made and subsequent registrations.
  • Maintaining a schedule of commission earned

Administration

  • Meeting & greeting clients & visitors at all levels of seniority.
  • Answering inbound calls and assisting customers who have particular inquiries or questions.
  • Making outbound calls to the clients from different campaigns.
  • Providing individualized customer service of high-standard professional level.
  • Building the interest of customers in the products and services offered by the organization.
  • Assisting customers of communication-based organization with service queries and problems.
  • Handling customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.
  • Providing feedback regularly to the team leader on the effectiveness of the campaign as well as the customer queries.
  • Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.
  • Successfully dealing with enquiries
  • Providing exceptional customer service
  • Achieving sales target
  • Achieving minimum registrations of any campaign.
  • Data capturing of survey data.
  • Maintaining the appropriate schedules of calls made and subsequent registrations.
Employment Type
Full-time
Job Location
Newtown, Gauteng
Date posted
May 9, 2024
Valid through
May 31, 2024
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